At LetsProp Store, we strive to deliver quality products that bring value and satisfaction to our customers. However, if you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
We accept refund requests only under the following conditions:
- The product received is damaged, defective, or different from what was ordered.
- The issue is reported to us within 48 hours of delivery along with unboxing video proof and relevant images.
- The item is unused, in its original packaging, and in the same condition as received.
Refund Process
- To initiate a refund, please email us at support@letspropstore.in with your order ID, a description of the issue, and supporting photos or videos.
- Once your request is approved, we will notify you and begin processing your refund.
Processing Time
- Refunds will be processed within 4 to 5 working days after we receive and verify the returned product or approve the refund without return (based on the issue).
- The refund amount will be credited to your original mode of payment.
Non-Refundable Situations
- Delay in delivery caused by courier partners or natural causes.
- Minor color or size variations due to lighting or screen resolution.
- Orders placed with incorrect shipping details provided by the customer.
Return Shipping
In eligible cases where a return is required, return shipping details will be shared, and we will either arrange a pickup or request you to send it back depending on your location.
If you have any questions regarding our refund policy, feel free to contact us at let’s or use our Contact Us page.